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Keystone #079

Franchise deep dive

5 min ago

At Risk

Critical: 19% work order completion rate requires immediate intervention

16 daysin current state
94%confidence
Recent Reality

4 weeks

Critical metrics have deteriorated significantly below baseline thresholds. Multiple indicators show compounding degradation requiring intervention.

Baseline Behavior

6 months

Previously solid performer that maintained acceptable results, now showing sustained underperformance requiring root-cause analysis.

Key Metrics

Customer Satisfaction

5.0

Baseline: 4.8

3.5%
Recent
5.0
Baseline
4.8
Response Time

122.1 hrs

Baseline: 700.5 hrs

82.6%
Recent
122.1h
Baseline
700.5h
Maintenance Rate

19%

Baseline: 55%

65.2%
Recent
19%
Baseline
55%
Revenue vs Target

106%

Baseline: 100%

6.2%
Recent
106%
Baseline
100%
Customer Satisfaction

6-month trend with recent 4-week highlight

4.3

-0.55 vs baseline
Satisfaction score
6-month baseline avg
Recent 4 weeks
AI Intelligence

Automated analysis and recommendations

Analyzing franchise data...

AI Summary

Keystone #079 requires immediate attention with only 19% work order completion rate. The maintenance backlog is growing and threatens guest satisfaction (currently 5/5.0). External support and resource reallocation are needed to stabilize operations.